Refund policy
Return and Refund Policy for CannaLiveStream
Last updated: 16/10/2023
Thank you for shopping at CannaLiveStream. We value your satisfaction and want to make sure your experience with us is exceptional. This Return and Refund Policy outlines our policy regarding returns, refunds, and exchanges.
1. Returns
1.1. Eligibility: We accept returns on most products within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2. Exceptions: Certain items, such as perishable goods, personalized items, and digital downloads, are non-returnable.
2. Return Process
2.1. Request a Return: To initiate a return, please contact our customer support team at info@onestepcommunity.com within the return period. Provide your order number and a detailed reason for the return.
2.2. Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
2.3. Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part.
2.4. Return Packaging: Ensure that the item is securely packaged, and the RMA number is clearly marked on the outside of the package.
3. Refunds
3.1. Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 5 business days.
3.2. Refund Method: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
4. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at info@onestepcommunity.com to arrange for a replacement.
5. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at:
Address: Marktplein 9
Email Address: info@onestepcommunity.com
Phone Number: +31 6 2931 5070
We are here to assist you and ensure a smooth and satisfactory shopping experience.